Customer Service
Returns, claims and refunds
- Process a claim or a return
- Are returns free?
- How do I cancel my order?
- Refunds of returned items
- Can I modify, change or cancel my order before receiving it?
- I’ve received my order. Can I change the colour or size of my product, or get a completely different item?
Deliveries and orders
- How do I cancel my order?
- Status of my order and tracking
- Why haven’t I received all packages from my order?
- I have not received a confirmation email or delivery information after completing my order.
- Can there be an extra charge for the delivery of my order?
- When will my order arrive?
Delivery methods, times, and prices
- Delivery methods, times and prices - HUNGARY
- Delivery methods, times and prices - FINLAND
- Delivery methods, times, and prices - ENGLAND, SCOTLAND, WALES & NORTH IRELAND
- Delivery methods, times, and prices - IRELAND (excl. UK)
- Delivery methods, times, and prices - INTERNATIONAL (excl. IRELAND & UK)
- Delivery methods, times, and prices - SWITZERLAND
Payment and billing
Products
- How do I know which side of the sofa's chaise longue to choose?
- Availability of product
- I can’t find what I’m looking for
- Customized & personalized products
- How do I check if the product will fit through my front door or in the lift?
- Product guarantee
Promotions and discounts
Account and personal information
Stores
Kave Pro
Affiliates
- How does the system know which sales come from me?
- Can I create and use my own banners?
- Can I use images from the web that are not on the platform?
- Can I use the Kave Affiliates program on social media?
- If a user enters via link to a product, do they have to buy that same product for me to receive the commission?
- Do I need to have a registered company or business to be a Kave Home affiliate?