Returns, claims and refunds
- What is the legal guarantee?
- How to report an issue with my order or the products purchased?
- How to request a return?
- How do I cancel my order?
- Are returns free?
- I’ve received my order. Can I change the colour or size of my product, or get a completely different item?
Deliveries and orders
- How do I cancel my order?
- Status of my order and tracking
- What do I do if my order arrived incomplete?
- What should I do if I haven't received my order confirmation email?
- Can there be an extra charge for the delivery of my order?
- When will my order arrive?
Delivery methods, times, and prices
- Delivery methods, times and prices - CROATIA
- Delivery methods, times and prices - HUNGARY
- Delivery methods, times and prices - FINLAND
- Delivery methods, times, and prices - ENGLAND, SCOTLAND, WALES & NORTH IRELAND
- Delivery methods, times, and prices - IRELAND (excl. UK)
- Delivery methods, times, and prices - INTERNATIONAL (excl. IRELAND & UK)
Payment and billing
Products
- How do I know which side of the sofa's chaise longue to choose?
- What is the actual color of the product?
- Availability of product
- I can’t find what I’m looking for
- Customized & personalized products
- How do I check if the product will fit through my front door or in the lift?
Promotions and discounts
Account and personal information
Stores
Trade Programme
Affiliate programme
- What is the affiliate program and how does it work?
- How can I earn commission on my users’ or customers’ sales?
- What materials can I use to recommend Kave Home?
- Do I need to have a registered company or business to be part of the affiliate program?
- When are commissions approved and how is the commissionable amount calculated?
- How do payments and invoicing work?
Gift card
Motorised sofas
- Is there an emergency stop system in case of entrapment?
- What happens if something gets caught in the coil and what is the best way to remove it?
- What kind of maintenance do the motor and electrical system need?
- What is the maximum weight supported by the motorised seat?
- How many metres of cable are available for plugging in?
- Is the electrical system safe and does it have overload or fault protection?