What is the legal guarantee?
Also known as the “conformity guarantee,” this guarantee protects you when the goods or digital services you purchased do not comply with the sales contract.
This occurs when the goods or digital services purchased (a) do not match the description, type of goods, quantity, and quality of the offer (for example, if you receive a damaged product or one with missing parts); (b) lack functionality, compatibility, interoperability, durability, safety, and other advertised or contractually included characteristics, or those typical of goods of the same type that can reasonably be expected; (c) do not work properly or are not suitable for the purposes normally expected of products of the same type; (d) are not delivered with the accessories (including packaging) and instructions that the customer may reasonably expect for installation, integration, or customer support; (e) are not provided with updates (in the case of goods) or are not updated as agreed (in the case of digital services).
If the contract provides for the continuous supply of goods or digital services for a certain period, the legal guarantee will extend throughout that period.
Do I have the right to the legal guarantee?
The legal guarantee is a right granted exclusively to consumers, meaning those who purchase products for non-professional use.
What rights do I have under the legal guarantee?
If the goods or digital services purchased are defective under the legal guarantee, you have the right to request repair or replacement of the defective product at no cost. Alternatively, you are entitled to a price reduction or termination of the contract in the following cases: (a) if repair or replacement is not possible or is excessively costly; (b) if a lack of conformity arises after an initial attempt to make the goods or digital services compliant; or (c) if the lack of conformity is serious enough to justify a price reduction or termination of the contract.
The product’s use will be considered when determining the price reduction or refund to which you may be entitled. However, a minor defect that makes repair or replacement impossible or excessively costly does not entitle the customer to terminate the contract.
Any corrective measures to bring the goods or digital services into conformity will be free of charge, including shipping costs, labor, and materials.
How long does the legal guarantee last?
The legal guarantee covers conformity defects that arise within two years from the delivery of the product or the supply of digital services. Customers are advised to always keep the purchase receipt.