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  1. Help Center
  2. Motorised sofas

Motorised sofas

  • Is there an emergency stop system in case of entrapment?
  • What happens if something gets caught in the coil and what is the best way to remove it?
  • What kind of maintenance do the motor and electrical system need?
  • What is the maximum weight supported by the motorised seat?
  • How many metres of cable are available for plugging in?
  • Is the electrical system safe and does it have overload or fault protection?
  • What should I do if the cable gets caught in the wheels and the cable is cut?
  • What should I do if the cable gets caught in the wheel and is unplugged from the control unit?
  • What should I do if any electrical components are damaged or malfunctioning?
  • What should I do if the Bluetooth connection is frequently lost?
  • What should I do if the remote control is not configured correctly?
  • What should I do if the remote control does not work?
  • What should I do if the app does not detect one of the modules?
  • What should I do if the app is uninstalled? Can I control the sofa another way?
  • What happens if several people install the app on their mobile phones?
  • What should I do if the app does not detect one or more of the seats?
  • The module moves sideways/stops when opening and closing the slider, what can I do?
  • What should I do if it makes a noise when sitting down?
  • What should I do if it makes noise when opening and/or closing?
  • What should I do if the motor does not work?
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