2. Returns, incidents and refunds

The courier has still not contacted me to arrange the collection 

Can I request the refund for my order to be transferred onto another card? Or receive the refund via another payment method? 

How do I process a return under guarantee? 

Refund of returned items

Process a return

If I bought an item online, can I return it in store?

Are returns free?

Process an incident

How do I cancel an order?

I have received my order. Can I change the colour or size of my product, or get a completely different item?