1. Deliveries and orders
Can there be an extra charge for the delivery of my order?Pre-Christmas DeliveryDelivery methods, times, and pricesWhy haven’t I received all packages from my order?
What should I do when I receive my order?Pre-Christmas DeliveryWhen will my order arrive?Can there be an extra charge for the delivery of my order?
2. Returns, incidents and refunds
How do I process a return under guarantee? Refund of returned itemsProcess a returnIf I bought an item online, can I return it in store?
Can I modify, change or cancel my order before receiving it?I've received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Process an incident
How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?
Can I create and use my own banners?How does payment work?How does the system know which sales come from me?Are invoices generated automatically or should I do them myself?