1. Deliveries and orders
Can there be an extra cost for the delivery of my order?Pre-Christmas DeliveryDo I need to pay anything extra for customs?Delivery methods, times, and prices
Delivery methods, times, and pricesWhat should I do when I receive my order?Do I need to pay anything extra for customs?When will my order arrive?
2. Returns, incidents and refunds
How do I process a return under guarantee? Refund of returned itemsProcess a returnIf I bought an item online, can I return it in store?
Can I modify, change or cancel my order before receiving it?I've received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Process an incident
How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?
Why is the "order total" that appears on the platform different to the amount paid by the customer?Can I create and use my own banners?How does payment work?How does the system know which sales come from me?