FAQ - Kave Home

1. Deliveries and orders

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Can there be an extra cost for the delivery of my order?Pre-Christmas Delivery Do I need to pay anything extra for customs?Delivery methods, times, and prices

Delivery methods, times, and prices What should I do when I receive my order?Do I need to pay anything extra for customs?When will my order arrive?

2. Returns, incidents and refunds

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How do I process a return under guarantee? Refund of returned items Process a return If I bought an item online, can I return it in store?

Can I modify, change or cancel my order before receiving it?I've received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Process an incident

3. Products

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What’s the true colour of a product?Do you make furniture to size?Product guarantee I can’t find what I’m looking for

How will the product fit through my front door or in the lift?Availability of product I can’t find what I’m looking for Product guarantee

4. Account and personal information

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Unsubscribing Subscribe to our newsletter Change personal information I've forgotten my password

I've forgotten my password Change personal information Subscribe to our newsletter Unsubscribing

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Where can I find a Kave Home store? Can I buy online and collect in store?Opening hours and contact details of stores

6. Payment and billing

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Am I able to finance my order? What's Klarna?I need an invoice for my order Change billing information Payment methods

Payment methods Change billing information I need an invoice for my order Am I able to finance my order? What's Klarna?

7. Promotions and discounts

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Winter Sale Promotion Do you do seasonal sales or promotions?How can I get a discount voucher?

How can I get a discount voucher?Do you do seasonal sales or promotions?Winter Sale Promotion

8. Kave Pro

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My Kave Pro code doesn’t work Registering, conditions, and benefits

Registering, conditions, and benefits My Kave Pro code doesn’t work

9. Affiliates

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How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?

Why is the "order total" that appears on the platform different to the amount paid by the customer?Can I create and use my own banners?How does payment work?How does the system know which sales come from me?

Customer Service

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Opening hours and contact details

Opening hours and contact details

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