FAQ - Kave Home

1. Deliveries and orders

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Can there be an extra charge for the delivery of my order?Delivery methods, times, and prices Why haven’t I received all packages from my order?I want to receive my order at a later date.

Do products arrive assembled?Which countries do you deliver to?How can I check the status of my order and track it?I have not received a confirmation email or delivery information after completing my order.

2. Returns, incidents and refunds

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How do I process a return under guarantee? Refund of returned items Process a return If I bought an item online, can I return it in store?

If I bought an item online, can I return it in store?Process a return Refund of returned items How do I process a return under guarantee?

3. Products

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What’s the true colour of a product?Do you make furniture to size?Product guarantee I can’t find what I’m looking for

What’s the true colour of a product?How will the product fit through my front door or in the lift?Availability of product I can’t find what I’m looking for

4. Account and personal information

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Unsubscribing Subscribe to our newsletter Change personal information I've forgotten my password

I've forgotten my password Change personal information Subscribe to our newsletter Unsubscribing

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Where can I find a Kave Home store? Can I buy online and collect in store?Opening hours and contact details of stores

6. Payment and billing

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Am I able to finance my order? What's Klarna?I need an invoice for my order Change billing information Payment methods

Payment methods Change billing information I need an invoice for my order Am I able to finance my order? What's Klarna?

7. Promotions and discounts

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Winter Sale Promotion Do you do seasonal sales or promotions?How can I get a discount voucher?

How can I get a discount voucher?Do you do seasonal sales or promotions?Winter Sale Promotion

8. Kave Pro

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My Kave Pro code doesn’t work Registering, conditions, and benefits

Registering, conditions, and benefits My Kave Pro code doesn’t work

9. Affiliates

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Are invoices generated automatically or should I do them myself?How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?

Can I unsubscribe from the program whenever I like?If a user enters via link to a product, do they have to buy that same product for me to receive the commission?Do I need to have a registered company or business to be a Kave Home affiliate?When are commissions approved?

Customer Service

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Opening hours and contact details

Opening hours and contact details

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