1. Deliveries and orders
Can there be an extra charge for the delivery of my order?Pre-Christmas DeliveryDelivery methods, times, and pricesWhy haven’t I received all packages from my order?
Pre-Christmas DeliveryWhen will my order arrive?Can there be an extra charge for the delivery of my order?My order didn’t arrive on the specified date.
2. Returns, incidents and refunds
How do I process a return under guarantee? Refund of returned itemsProcess a returnIf I bought an item online, can I return it in store?
I've received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Process an incidentAre returns free?
Are invoices generated automatically or should I do them myself?How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?
How does payment work?How does the system know which sales come from me?Are invoices generated automatically or should I do them myself?How can I create affiliate links to specific products?