FAQ - Kave Home

1. Deliveries and orders

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Can there be an extra charge for the delivery of my order?Pre-Christmas Delivery Delivery methods, times, and prices Why haven’t I received all packages from my order?

Pre-Christmas Delivery When will my order arrive?Can there be an extra charge for the delivery of my order?My order didn’t arrive on the specified date.

2. Returns, incidents and refunds

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How do I process a return under guarantee? Refund of returned items Process a return If I bought an item online, can I return it in store?

I've received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Process an incident Are returns free?

3. Products

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What’s the true colour of a product?Do you make furniture to size?Product guarantee I can’t find what I’m looking for

Availability of product I can’t find what I’m looking for Product guarantee Do you make furniture to size?

4. Account and personal information

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Unsubscribing Subscribe to our newsletter Change personal information I've forgotten my password

Change personal information Subscribe to our newsletter Unsubscribing I've forgotten my password

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Can I buy online and collect in store?Opening hours and contact details of stores Where can I find a Kave Home store?

6. Payment and billing

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Am I able to finance my order? What's Klarna?I need an invoice for my order Change billing information Payment methods

Change billing information I need an invoice for my order Am I able to finance my order? What's Klarna?Payment methods

7. Promotions and discounts

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Winter Sale Promotion Do you do seasonal sales or promotions?How can I get a discount voucher?

Do you do seasonal sales or promotions?Winter Sale Promotion How can I get a discount voucher?

8. Kave Pro

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My Kave Pro code doesn’t work Registering, conditions, and benefits

My Kave Pro code doesn’t work Registering, conditions, and benefits

9. Affiliates

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Are invoices generated automatically or should I do them myself?How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?

How does payment work?How does the system know which sales come from me?Are invoices generated automatically or should I do them myself?How can I create affiliate links to specific products?

Customer Service

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Opening hours and contact details

Opening hours and contact details

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