2. Returns, incidents and refunds

Process a return

Are returns free?

I wish to make a warranty claim. What do I do?

How do I cancel an order?

I have still not received a refund.

My order has arrived damaged. What do I do?

When will I receive a refund for returning my order?

If I bought an item online, can I return it in store?

I have received my order. Can I change the colour or size of my product, or get a completely different item?

Can I modify, change or cancel my order before receiving it?